With Modus-O, you instantly have cross-channel knowledge and collaboration. Our product’s knowledge base gives you the opportunity to increase first contact resolution. It allows you to utilize your own data and information to the best benefit of all. You can collaborate on SOP’s, testing procedures, work instruction, product and customer information, or empower your sales team with technical information from the service team. We also have customizable templates to allow the best knowledge share and collaboration within your business. Our knowledge base includes the ability to include photos, documents, and video, which are also accessible from the mobile device.